Recalls, reviews and patient campaigns Live
Recalls and Google review requests that run themselves, opt-in only
Patients who finish rehab and patients who drop off after visit three are the easiest to bring back, and discharged patients are the best people to describe your clinic on Google. Set the rules once; Physio Clinic Software sends the WhatsApp messages each morning to patients who agreed to hear from you.
Included on every plan from ₹999 per therapist a month · no card · free data import
Five campaign types
Recall after discharge
"How is the knee feeling?" 30 days after discharge, with your booking link for a quick review visit.
Google review request
Seven days after discharge, once per patient, with your Google Business Profile review link.
Reactivation
Active patients with no visit for 21 days and nothing booked, before the pack expires and the plan stalls.
Birthday wishes
A short greeting on the day, for patients whose date of birth you recorded.
Broadcast
A one-off message to active, discharged or inactive patients: holiday timings, a new back-care class, a camp.
Your words
Edit every message; use {first}, {clinic}, {book_link} and {review_link} placeholders.
Consent and fair reviews
Marketing messages need the patient's agreement. Each patient record has a separate "agrees to recalls, review requests and clinic updates" switch, off by default, alongside the WhatsApp opt-in for plans and reminders. Patients who say STOP are switched off by your desk.
Review requests go to every eligible discharged patient. Asking only happy patients ("review gating") breaks Google's review policy, so the software does not filter by satisfaction score. We never write, post or edit reviews.
Set it up in ten minutes
Add your review link
Google Business Profile → Ask for reviews → copy the link into Recalls & reviews.
Check the wording
Start from the templates, adjust tone and language, set the number of days.
See the audience
Each campaign shows how many opted-in patients it would reach today before you switch it on.
Let it run
Automatic campaigns run each morning; the log shows who received what and when.
Related
Online booking
Online booking for physiotherapy clinics: a booking page, QR and website button that show real free slots from therapist shifts, with WhatsApp confirmation.
📱Patient portal
A private page for physiotherapy patients: upcoming appointments, session pack balance, bills with UPI, today's exercises and progress questions. No app.
🧮ROI calculator
What better adherence and pack renewals are worth to your clinic.
♻️Memberships & payment plans
Sell physio memberships with included sessions and group classes, split large bills into instalments and keep session packs, with renewals by UPI AutoPay.
More features: AI scribe · Online booking · Insurance, TPA & corporate billing · Patient portal · Tele-rehab, 1:1 and group · Outcome measures & PROMs · Memberships & payment plans · ABHA / ABDM (sandbox) · Home-visit physiotherapy · Sports rehab · Pricing · Compare
Frequently asked questions
Who receives recall and review messages?
Only patients who have both WhatsApp opt-in and the separate marketing opt-in switched on in their record, and who match the campaign's rule (for example discharged 30 days ago). Each patient gets a given campaign message at most once per trigger, and a review request only once ever.
What does a campaign message cost?
WhatsApp marketing templates are charged at Meta's rate, about ₹0.88 each, from your prepaid wallet at cost. The software itself is included on every plan.
Can I send review requests only to happy patients?
No. Selectively asking satisfied patients breaks Google's review policies, so requests go to every eligible discharged patient. Good care and a well-timed message are what earn reviews.
Can I write messages in Tamil or Hindi?
Yes. Write the message in any language; the same text goes to everyone in that campaign. Many clinics keep one campaign per language.
How does a patient stop the messages?
They reply STOP or tell the desk, and the receptionist switches off the marketing opt-in on their record. Plans and appointment reminders continue unless WhatsApp is switched off too.
Patients do their exercises. You see the progress.
Physio Clinic Software sends home-exercise plans on WhatsApp with a daily check-in in Tamil, Hindi, Telugu, Kannada, Malayalam or English, keeps every session pack's balance in view, and runs appointments, SOAP notes and GST billing in one place. From ₹999 per therapist a month, with a 30-day free trial, no card and free data import.